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Kathryn's Blog

Match.com Makes News:Bits

1.  Match.com is changing its look —and from appearances, the kind of singles it is trying to recruit.  Style-wise, the site has gone black and white, with a little crisp nave blue, and added the cute motto “It’s okay to look!”  And they have also added a stylist to help with advice for profiles and presentation.  (Although that guy Jay Manuel looks very weird.  Is he made out of plastic?)  Looks to me like they are aiming at a higher end market.  The site now makes regular sites like Yahoo! Personals and especially true.com look pretty cheesy.  Fees are up, for sure, to $34.95 for a month, $16.99 each if you sign up for six.  Still a bargain, when you think that even at full price, that’s just a little over a dollar a day for access to millions of singles.

2.  Then, in a bow to just how famous Match.com has become, The Washington Post published a piece on 1/28/2007 that is basically an angry rant about the plight of single women by an anonymous woman in her 30’s.  It’s sort of amazing that the Post would even publish an anonymous piece, let alone one that blames Match.com and other dating sites for her ills.

However, like most rants, there are grains of truth.  Granted, men (and women) have gotten spoiled by the seeming plethora of “hotties” of both genders.  Never mind that these folks practically never return emails.  Anonymous goes on to list her demands for dignity and respect, for all single women to to start “dignified dating behavior.”  Some of the list makes sense, like honesty, keeping in shape and not dressing provocatively.  But just as her anger reduces the effect of her message, some of her guidelines negate the rest.  Like “If you don’t receive flowers by the third date, dump him.”  Gosh.

Remember, the Internet and dating sites like Match.com are the medium, like a telephone.  Phones changed people’s lives, too.  We are in the middle of a big change period for dating and mating.  It feels like with Internet dating going mainstream (out of the shadows), we are now in a bit of the opposite extreme, of people going sort of wild with expectations, and then having massive disappointment.

3.  Then, practically on the same day as the Post piece (1/29/2007), the Wall Street Journal ran an article about Match.com and baby boomers.  Match. now has the largest number of paid subscribers among U. S. dating sites.  Match.com’s subscribers (paid members) now number 1.3 million, up by 1/3 over the past two years.  How? Match has been reaching out to singles over 50 and divorcees, pitching itself as a destination for mainstream daters who want serious relationships.  Yowzah!  Is that what we want to hear or what???

Here’s more:

At Match, 23 percent of subscribers are over 50, more than double the number two years ago. Yahoo Personals has seen double-digit growth in the number of users over 50 in the past two years, thanks in part to a new service that provides extra control, privacy, and security. EHarmony’s fastest-growing age group last year was the over-50 segment.

Here’s something you rarely see: the number of paid subscribers to Match.com (1.3 million) and the number of “registered users” (15 million—total of PAID and UNPAID users), in the same article.  These figures are rarely paired together, because of what I call “Online Dating’s Dirty Little Secret”—by far the largest percentage of folks with their profiles on dating sites are unpaid, and therefore not able to answer your email without paying up first.  That’s more that 11 to 1, paid to unpaid, on Match.com.  That means for every 11+ first emails you send out, you should only expect to get 1 back!  Why is this so?  Read my earlier posting to find out.

Here’s a bit that I found interesting but confusing:

The site is also branching out to daters desiring privacy, like executives or teachers reluctant to post their pictures online where subordinates or students may find them. It has introduced Chemistry.com, a premium service that shows a subscriber’s profile only to those candidates deemed suitable by a personality test developed by an anthropologist.

I’ve had a number of clients who are professionals in their community and really worry that their clients will see and recognize them.  Some way for them to take advantage of online dating and protect their privacy would be great, but I don’t think Chemistry.com is going to do it.  Chemistry.com has dud written all over it.  The best part of Chemistry.com is it’s name.  I have heard no good buzz at all.  A commentator on Mark Brooks’ Online Personal Watch listed fiascos for 2007, and Chemistry.com is fifth on this list.

I love Match.com.  It’s where I met my Sweetie Drew in 1998.  But it’s not perfect.  And worst of all, it ignores ME!  A successful Romance Coach who met her now-husband right there!  The epitomy of dumbness, wouldn’t you think?  Now, Yahoo! Personals knows a good thing when they see it.  I got RECRUITED to write for Yahoo! Personals.  Wake up, Match,com!

From Your Romance Coach, Kathryn Lord

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Comments

Dear Kathryn: You are so right on so many points. Online dating has seen its ups and downs and those downs have been bordering on the perverse. What’s wrong with the over 50 crowd? Baby boomers are here to stay and are looking for serious, not serial dating!Best of luck in your new position. Janet

Hi,i’m 60 young and good looking and i have been on Match now for 4 months.The ones i’m interested in live 300 to 400 miles away.When i wink at them,all they do is veiw my profile many times a day every day.At lease 4 men are doing it so far.I don’t e-mail first anymore.All i do is wink.I also put the ones i like in the favorite section.Also if one e-mails me,i wait 24hrs to respond.Can you inlighten me on the part of them veiwing me,with no wink or e-mail.Nancy

Hey Nancy—Well, I can’t read those guys’ minds any more than you can.  It does sound a bit like a game of cat and mouse.  They are looking and that is good, but they are not doing anything more than that, right?  So, if I were you, I’d go on to the next one and stop watching and waiting for these guys to get off the mark.  You read the piece above—who knows, chances are good that they are unpaid members and are trying to decide if it’s worh $34 to email you (that’s what Match costs for one month).  I tell my clients to not pay much attention at all to who is looking, winking, or even sending you emails.  Mr. Right maight see and write you first, but you have a much better chance of getting soething you want if you do the looking and picking—and that means emailing first. Be prepared for a high non-response rate.  It just happens.  Don’t take it personally.  Keep adding to your list and writing new guys until a great one bites back.  Good luck, and tell me how it works!

Best, Kathryn

I read your blog with great interest about the ratio of paid to non paid members. I am a paid member at yahoo and loveaccess.com (LA). LA seems to get a lot of Russian spammers, sort of like yahoo for a while. According to what I now understand, if I send an email to a woman on yhaoo and she is not a member she cannot reply. I asked yahoo about this and they would not reply to me. What jerks. This is the old story of lonely gullible people getting conned by wall st. instead of Nigerians. I think Yahoo needs to show (to all users) which members are paid. Oh by the way I have never run across a premium “P” in an ad yet after looking at 10,000 women…can paid and non paid members see the P? According to you yes, but again no answer from Yahoo. I reviewed the TOS for Yahoo and there is nothing that I see that prevents a member from sending their emails to non paid members on the service. Also what prevents these non paid women from sending Icebreakers back in response? Nothing?

I also read the Washington post and WSJ article. All I have to say is that the same thing is happening to men as well. Lots of beauty queens with outdated or glamour photos up that are non paid “members” trolling for studs. Also the whole match.com thing really is a joke. That is like test tube romance or chemistry. I don’t buy the psycho babble. Also anything with associated with Dr. Phil must be a scam. Within a year or two I think we will see more lawsuits against on line dating cos. They are already starting. Also what is most sad is that this is an area where people are very gullible and fragile and too afraid to stand up for their rights for fear of exposure. I may suggest some action by the attorney general here in CA (Gerry Brown) that these on line date sites show who is paid and who is not. It is an “unfair business practice” as I understand it or some sort of misrepresentation to get people to pay. I think the dating sites are becoming the second internet get rich scam (after porn). 15 non paid to 1 paid member. what a joke. What really makes me laugh is women claim men are cheap. Ill bet there is a higher percentage of paid male users than female on yahoo and most dating sites.

Steve

Wow!  Thanks, Steve.  And you will be interested in the posting I just put up: http://www.find-a-sweetheart.com/blog/item/finally_the_truth_comes_out/

The article the quote came from was in Scientific American.  Take a look at that, too:  http://www5.sys-con.com/read/331633.htm

Kathryn

“In order to find out what makes online daters click, Synovate surveyed 1,000 people in the US, and an additional 3,386 across the world, to understand their online dating perceptions,”

First, Scientific American did not do the survey here (http://www5.sys-con.com/read/331633.htm). It was “Synovate”, which is a co. that likely benefits from on line dating company business from the looks of their business and this survey press release was a way to pump that up. I did not see a reference to the Synovate survey in the SA article.

Second the full survey is not posted so there is no way to know if it was even remotely scientific or followed proper protocols (surveys usually give a +/- certainty; this one did not).

Thrid. There is no way I buy “Only 15 percent of Americans have used the internet to meet a potential romantic interest”...Ill bet that is 50% under reported as people dont want to admit to it. Sex survey are the same way. Very unreliable answers due to embarrassment issues.

Fourth: “40 percent say they mainly rely on the personality in the written descriptions,” Maybe. I use photos much more than the descriptions (remember guys are more “visual based” than women), but my own survey shows that both pictures and descriptions are reliable about 30% of the time when you meet the people face to face.

Staying on topic I’d like to see a survey of how many people pay on the dating sites vs those who dont and how many users would like to see paid members indicated by a “$” on the listings visible to paid and unpaid members (so we could spot the cheapskates)

Steve

Katherine:

You need to post this article from Scientific American on your home page
[http://www.sciam.com/print_version.cfm?articleID=79C583A1-E7F2-99DF-3BE62D88C9C352E0]

I found the article very realistic and not very flattering of the big sites or their customers. It is sad but I happen to agree with all the points made in the article. I really do think (given my experience and that of about 5 of my friends) that internet dating (at least as we know it today) has peaked and the internet cos are inflating the numbers to keep the venture capitalists and shareholders happy and in the dark for a few more years.

Oh as for “Engage” (which allows members to bring friends and family with them online, all of whom can prowl the profiles, checking people out and matching them up) YIKES! do you want your mom setting you up? NO. Does your mom have to sleep with your mate?

As for “virtual dating” why not just have a “virtual relationship” and “virtual sex” too? How silly. But safety (rapists, AIDS etc.) is a huge factor in all this and may be another reason internet dating may drop off. (I argued that this was all going on before the internet as well; the internet however may be increasing it). Preditors must love these sites. Women are usually more fearful than men but men have just as much reason to worry about stuff like stalking, ex-husbands/boyfriends and set ups (where the woman and her boyfriend scam the guy). I know a case like this in WA where the married guy was killed by the womans boyfriend. Really scary.

Steve

Steve is right, I did goof in my earlier comment here with the wrong link for the post that I wrote today (2/3/07 FINALLY the truth comes out).  The correct link of the Scientific American article is:
http://www.sciam.com/article.cfm?chanID=sa017&articleID=79C583A1-E7F2-99DF-3BE62D88C9C352E0
Very much worth a look.  And I like Steve’s idea of a “$” sign on the profiles of those who have paid.  Let’s get a movement going, folks!  Post comments here on my blog if you want to see a change.  Dating sites need to make it clear who has paid and who has not!

Yeah match.com was the final straw in my marriage. I lived in a pretty small town and not lots of eyecandy for a roving mans eyes until my husband got a computer!!! Then shortly after he got a transient job and i found him on match.com declaring he was an available man who wanted a woman to have kids with. He stated he was looking for christian women which baffled me as he is a confirmed agnostic. He thinks christianity is a crutch for weak minded people. When i found out he was on the site and read his profile i was floored!!! Single? wants kids? christian? Of course i confronted him and he said all the guys on the pro race teams did this as the women on these sites like match.com were just sluts and onenite stands for when they traveled thru. I asked about the christianity issue and he said “Women who are church going are very, very gullible and easier to corrupt” NICE HUH? We have 2 kids he wasn’t supporting or parenting either.. after almost a yr. of back and forth messages with match.com and legal docs to support my legally married status to this pig, they FINALLY conceded to remove him. I am finally divorced from this predator and i am not an ugly woman, i am a playboy model with a college degree and if it can happen to me ladies it can happen to any woman. I had no clue it was happening, also he and his friends on there rent apts. in the same city they live in to take these ladies to all the while coming home to the wives for dinner…SICKENING…i hope these sites start doing background checks on these frauds so it protects more people, yeah Dr.Phil, good front man huh???? Wonder what Oprah thinks LOL Thanks for lettin’ me vent!!! A frustrated ex wife….

from your site:

“PerfectMatch.com is offering special discounts to men: the ratio there is two men to every woman, just the reverse of the ratios on most dating sites. Eharmony has similar problems attracting men. If you are a guy, these sites might be worth checking out. Ladies, take heed: your odds are bettter at sites like Match.com or Yahoo, where the gender ratios favor women.”

Another thing the sites should post in addition to who is paid is total number of male to female members and number of members in say 10 age categories for both sexes. Also post gay and straight numbers?

Hey if full disclosure is good for govt. why not these web sites? This stuff is important!

Once Yahoo and Match does this the others will follow. That is the beauty of competition.

steve

Excellent comment, Steve, and a very good idea.  You are ahead of me on that one.  Anyone else out there who agrees? This is a great place to make your views know, readers.  If you want the dating sites to make some changes, let’s tell them!

Kathryn

I’m two months into a six month subscription on Match.com and am obviously not happy to find out about this paid/unpaid situation and the limitations with emailing. I’ve emailed 11 women and have gotten no responses, so while I thought they weren’t interested or were maybe already involved with somebody else, the fact that only one or two of them statistically could respond in the first place is terrible. And beyond that, I called Match.com and they said an unpaid member can only see that they’ve received an email, but not who sent it or what it says. That doesn’t even give them incentive to subscribe because they don’t have any idea if they’d be even a little interested in that person.

I feel that unpaid members should not only be able to see who has emailed them, but also be able to respond to a paid member’s email because that connection has been paid for. If I buy someone a drink in a bar, they don’t have to pay to look at me, pay to hear what I say to them, and pay to be able to say something back. My money’s already on the table.

It seems the best thing to do is send a wink and hope that the other person at least winks back, or better yet sends an email which means they also pay and you can actually talk. All of the experts and articles on Match.com promote emailing because it shows that you put in time and effort to contact the person (as opposed to just sending a wink), but these email regulations contradict that. I’ve submitted a “suggestion” through their site about this, but I doubt that will get any attention.

Looking at it from Match.com’s point of view though, I suppose they figure that most people will not renew a subscription, especially if it’s for 6 months, because they’ll either meet a few people that will at least lead to some kind of relationship, and if they don’t it probably means they’re not happy with the service and won’t return anyway. From a business standpoint, they do what they can to pry you in, and it works. I just wish it could change, but how often does change actually happen? If I decide to try other sites, I’ll have to find out about the emailing regulations between paid and unpaid members first because that can be a major flaw with the whole thing.

be careful of trueluv2c at match. He is con-artist. He is a gay guy acting like the most romantic gentleman on earth

I’m always careful when navigating on sites like this one. trueluv is one of the most interesting ones i have ever met. I hate sexual predators.

Student art is right. We may be talking with someone who wears a mask and behind maybe just a nasty sexual predator looking for another victim.

Right, they never say what they really are. Particularly inexperienced girls may be an easy target.

The person trying the site knows the possible risks she would find.

Excellent post. No doub it is very helpful. Keep up the good job!

i’ve used match.com its ok. I like the look of someothers though

I opened up a 6 month subscription w/ match.com in spring of ‘07. I used it for several months and then just stopped accessing my account. I haven’t logged on for 1 year. I just got charged for $101 yesterday. No ‘your subscription is about to expire’ or ‘your account will auto-renew’ emails from them at all. I haven’t received any correspondence from match since my initial 6 month subscription expired. Now out of the blue I’ve been charged. I called thier customer service dept. and got a lady who was very short with me (apparently they must get these types of calls frequently and brace themselves). It was clear that she was just waiting for me to lose my cool so she could get nasty. I did not.
If on the SAME DAY as your account is ‘auto-renewed’ without any advance warning you call in and say you did not authorize, nor intend you use the service you should be refunded! It is crooked and unethical. I despise those tactics. Match.com has no shame. They should be investigated and required to refund all previous subscribers who were unwittingly charged again. Match.com STAY OUT OF MY POCKET!

Greatly written indeed.I really enjoyed your article and found it to be very informative, keep up the good work, I’ll be coming back to read any of your future articles.Thank you.Nice article.Like to read more comments like that.It helps to clear our mind.Thanks.
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I can see that the statistics of Match.com are very accurate and updated. Although I’m not 50 years old, but I may take a look at it.

Wow, I admire what you have done with this your blog. I like the part where you say you are doing this to give back but I would assume by all the comments that this is working for you as well.
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Its really a nice place for meet up. Helps to find perfect match and good to hear about its new look.

I think Yahoo needs to show (to all users) which members are paid. Oh by the way I have never run across a premium “P” in an ad yet after looking at 10,000 women…can paid and non paid members see the P? According to you yes, but again no answer from Yahoo. I reviewed the TOS for Yahoo and there is nothing that I see that prevents a member from sending their emails to non paid members on the service.

Here’s my f.w.i.w. 2 cents: us young - over 50 seniors on the cusp of the Boomer demograph….are alive and well and know that for women the odds are not in our favor to find a suitable significant other. I signed on to Chemistry.com over a month ago. I can verify that it was exciting to see a ‘mail box’ full of profiles to select from only to have none of them respond….; cheapskates. Then the one who did turned out to spend 30 min. of our coffee date regaling the pains and horrors of his broken shoulder bones, and remnants of childhood abuse that at 69 left him terminally lacking in self-confidence which he believes to be incurable.
For days now - no new profiles. They get you at every angle.

;( bummer…

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